« Web 2.0, the Enterprise, and our friends in Redmond | Main | User Interface -- Clean and Simple »

December 21, 2006



The number of calls made to the help desk / support center on the subject. These are usually pretty well tracked and categorized, so the metrics are easy, but you also get to see a wide range of questions and issues - everything from feedback to training needs to serious bugs in the system.

The comments to this entry are closed.

My Photo

Powered by FeedBurner

LibraryThing widget

  • LibraryThing Widget